ArregloYa
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Privacy Policy for ArregloYa

Effective Date: 9/17/2025
Last Updated: 9/17/2025

At ArregloYa (“we,” “our,” or “the Platform”), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile application, and related services (the “Services”).

By using ArregloYa, you agree to the practices described in this Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

  • Name, phone number, email address, and home address.

  • Payment information (processed securely by third-party providers).

  • Profile details if you are a service provider (skills, certifications, ID documents, photos).

  • Communications with us (support requests, feedback).

b. Information Collected Automatically

  • Device data (IP address, browser, operating system, app version).

  • Usage activity (pages viewed, time spent, interactions).

  • Location data, if you enable GPS/location services.

c. Information from Third Parties

  • Verification checks or background information (for providers, if required by law).

  • Payment processors and advertising/analytics partners.

  • Optional integrations, such as login via Google or Facebook.

2. How We Use Your Information

We use your information to:

  • Deliver and improve our Services.

  • Connect customers with qualified service providers.

  • Process bookings and payments.

  • Verify identities and enhance trust and safety.

  • Communicate with you (confirmations, support, promotions).

  • Personalize your experience with relevant offers or recommendations.

  • Comply with legal and regulatory requirements.

3. Sharing of Information

We only share your information when necessary:

  • With service providers, so customers and providers can connect.

  • With payment processors, to securely complete transactions.

  • With trusted third parties, for analytics, marketing, and technical support.

  • With legal authorities, when required by law or to protect rights, safety, or property.

  • During a business transfer, such as a merger, acquisition, or reorganization.

We do not sell your personal information.

4. Data Protection & Security

We take data security seriously:

  • Personal data is stored on secure servers with encryption and restricted access.

  • We apply industry-standard safeguards to reduce the risk of loss, misuse, or unauthorized access.

  • However, no system is completely secure, and we cannot guarantee absolute protection.

5. Your Rights

Depending on your location (including under Ecuador’s Ley Orgánica de Protección de Datos Personales – LOPDP), you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates.

  • Request deletion of your data.

  • Restrict or object to certain processing.

  • Withdraw consent where processing is based on consent.

  • Request portability of your information.

To exercise these rights, contact us at [email protected]

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember preferences and settings.

  • Improve functionality and performance.

  • Analyze traffic and usage trends.

  • Deliver relevant advertising through trusted partners.

You can manage cookies in your browser settings. Some features may not work properly if you disable them.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If a child has provided us personal information, please contact us immediately and we will delete it.

8. International Data Transfers

If you access ArregloYa from outside Ecuador, your data may be transferred to servers in other countries. We ensure that adequate safeguards are applied to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page, with the “Last Updated” date revised accordingly. If changes are significant, we will notify you directly.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

ArregloYa
Email: [email protected]